Shipping & Returns

Purchase & Shipping Details


Payment

All major credit cards and PayPal payments are accepted. Other forms of payment are also available within the U.S. and Western Europe only.

Shipping will be added to the purchase price though the shopping cart. Adjustments may be made for International shipping.

Shipping

All items ship from VCG in Germany or the U.S. usually within 5 business days. If longer shipping times are needed due to post or VCG holidays or other circumstance a notification will be sent.


The post goes by weight which also includes the weight of the packaging materials

Please note that shipping insurance is only available on 1st class air mail. All items below 2 pounds in weight will be shipped 1st class air mail. All items 2 pounds or more will be shipped standard post unless 1st class air mail is requested and paid.

Standard Shipping - U.S and Canada.

0 to 500 grams = $10.00 - example 1 coffee cup and saucer.
500 grams to 1 Kilo = $20.00 - example 1 coffee bean container.
1 kilo to 2 kilos = $30.00 - example 1 vintage coffee grinder.
2 kilos to 5 kilos = $60.00 - example 3 large vintage coffee grinders.
5 kilos to 10 kilos = $80.00 - example 5 large vintage coffee grinders.
10 to 20 Kilos = $100.00 - example 10 large vintage coffee grinders.


1st Class International Shipping - U.S and Canada.

Add $3.00 for 0 to 500 grams.
Add $5.00 for 1 to 2 kilos.
Add $23.00 for 2 to 5 kilos.
Add $33.00 for 5 to 10 Kilos.
Add $100.00 10 to 20 Kilos.


1st Class International Shipping Insurance - U.S and Canada.

Add $5.00 for 0 to 2 kilos.
Add $8.00 for 2 to 5 kilos.
No charge for 5 to 10 Kilos.
No charge for 10 to 20 Kilos.


Standard Shipping & Australia, Japan, South Korea
and most of Africa, Asia, Central America and South America.

0 to 500 grams = $10.00 - example 1 coffee cup and saucer.
500 grams to 1 Kilo = $15.00 - example 1 coffee bean container.
1 kilo to 2 kilos = $36.00 - example 1 vintage coffee grinder.
2 kilos to 5 kilos = $76.00 - example 3 large vintage coffee grinders.
5 kilos to 10 kilos = $95.00 - example 6 large vintage coffee grinders.
10 to 20 Kilos = $135.00 - example 12 large vintage coffee grinders.


1st Class International Shipping & Insurance - Australia, Japan, South Korea
and most of Africa, Asia, Central America and South America.

Add $15.00 for 1 to 2 Kilos.
Add $30.00 for 2 to 5 kilos.
Add $60.00 for 5 to 10 kilos.
Add $100.00 for 10 to 20 Kilos.


Shipping within Germany
0 to 10 kilos 7,00
10 to 20 Kilos 11,00

Shipping within the E.U.
0 to 2 kilos 22,00
2 to 5 kilos 33,00


Returns

If there are any problems contact us as soon as possible. In the case of a return the purchase price would be returned when the item is returned and received. Shipping costs would not be returned unless a mistake was made. Any replacement or refund would be the decision of VCG.


Damaged Item

All items are shipped well packaged. If a package is received with noticeable damage to the outside carton on signature let the delivery person know. If there is damage to an item, request and fill out the proper paper work and contact us. Damages paid are the responsiblilities of the postal services involved.


Insured Lost Item

If an item is not received within two weeks of the postal service estimated shipping time please contact us and we can start an investigation. If the item was shipped 1st class air mail with insurance, the full purchase price will be returned after the postal service has made a completed investigation and informed us by mail of there decision. The investigation will be started by the post and can take 2 to 8 weeks to complete. At this time the postal service will inform us whether the item was lost or possibly received by a neighbor (please ask your neighbors if they had received a package for you and forgot about it) If the postal investigation finds that the item was never received and is lost a full refund will be made. Standard uninsured post would not be entitled to a refund.

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